⏩ What is an eSIM card?
An eSIM is a digital SIM card that allows you to activate a mobile data plan without using a physical SIM card. It’s built into your phone and can be activated instantly using a QR code.
⏩ In which countries does eSimWay work?
eSimWay works in over 100 countries worldwide. Your eSIM will automatically connect to local partner networks when you arrive.
To see the full list of supported countries, check the "Category" section on the product page.
⏩ When does the eSIM Asia Package data plan start?
The eSIM Asia Package data plan starts the moment you activate it on your device, not when you install it.
⏩ How do I install an eSIM on my phone?
To install your eSIM, simply scan the QR code sent to your email.
Note: scanning the code does not start the data plan — it only downloads the profile. You can activate it manually on the day of your trip.
⏩ What devices support eSIM?
Most modern smartphones support eSIM. These include:
Apple: iPhone XR, XS, and all newer models
Samsung: Galaxy Fold series and newer
Google: Pixel 4 and newer
Huawei: P40 and newer (except Lite models)
Check your phone’s specifications to confirm eSIM compatibility.
⏩ Can I use a SIM card after installing an eSIM?
Yes, most dual SIM phones let you use both your physical SIM and eSIM at the same time — one for calls and SMS, the other for mobile data.
⏩ Is an eSIM better than a physical SIM?
In most cases, yes. eSIM is more convenient — you can buy and activate your plan online in minutes without needing to visit a store or wait for delivery.
⏩ In which countries will my eSIM work?
You’ll find the full list of supported countries at the bottom of the product page. eSimWay connects to major local networks in each region.
⏩ Can I top up or extend my eSIM plan?
Yes, in most cases you can purchase additional data for your eSIM.
Simply log in to your My Account area and choose the eSIM you want to top up — then select the data package that suits your needs.
⏩ What should I do if my eSIM doesn't work?
If your eSIM is not connecting or working as expected, please contact our 24/7 support team through the Help section. Provide screenshots and device details — we’ll assist you as quickly as possible.
