We want you to have a smooth and reliable experience with eSimWay. If your eSIM doesn’t work due to an issue on our side, you may be eligible for a full or partial refund.

Before requesting a refund:

• Contact our support team to report the connection issue.
• Provide detailed information and screenshots so we can better understand and resolve the problem.

Our support team is available 24/7 and typically responds within minutes.

Refund eligibility:

• If the issue cannot be resolved and the eSIM never connected to the internet, we can offer a full refund, minus a small administrative fee.
• If your eSIM was partially working or stopped working after some time, we can offer a partial refund for the unused days, minus the days it was connected.
• In both cases, eSimWay reserves the right to deduct a small administrative fee from the refunded amount.

Processing time:

• Refund decisions are typically made within 3–5 business days.
• Once approved, your refund will be issued to the original payment method within 15–30 business days, depending on your bank or payment provider.