General Provisions
Thank you for using esimway.com and the services we provide. The services are operated by Siamocean OÜ (Register code: 14774840), registered at:
Vesivärava tn 50-201, 10126 Tallinn, Estonia 🇪🇪
We also operate a representative office in Georgia at:
Lvovi St. 63, 0160 Tbilisi, Georgia 🇬🇪
esimway.com offers the sale of eSIMs worldwide.
Registration on the Website
To register on esimway.com, simply enter your email address and agree to our Terms of Use and Privacy Policy.
You can update your login details at any time in the My Account section of your profile.
Personal Account
Your esimway.com account is personal and non-transferable. According to these Terms of Use, you may not transfer any rights or access to third parties.
Payment and Service Delivery
- You can place and pay for orders on our website 24/7.
- Most products and services are delivered automatically within 20 minutes. However, some items may take up to 12 business hours to process.
- Each product or service is subject to the terms and conditions of the issuing supplier. Please review them carefully before purchase. We are not responsible for any content, quality, or issues related to products provided by third-party suppliers.
- If security concerns arise, we reserve the right to refuse to sell specific products.
- All purchases are final and non-refundable, regardless of who placed the order, whether it was authorized, or whether you were aware of it.
- Prices and service fees may change at any time without prior notice but will not affect payments already completed.
Liability
You are fully responsible for:
- Entering accurate recipient details (e.g. account names, mobile phone numbers).
- Any errors or losses resulting from incorrect information or usage.
- Any damages to our service caused by your actions.
If you violate these Terms, your account may be terminated and all remaining balance forfeited. However, you will still be liable for any violations.
You may not assign your rights or obligations under this agreement to any third party without our prior written consent.
Prohibited Activities
Using esimway.com for any unlawful activities — including fraud or money laundering — is strictly prohibited.
We reserve the right to report suspicious activities to relevant law enforcement authorities.
Force Majeure
Neither party shall be held liable for delays or failure to perform obligations due to force majeure circumstances, including natural disasters, war, internet outages, or other events beyond reasonable control.
The affected party must notify the other within 10 days of the event.
We are not liable for service interruptions caused by factors outside our reasonable control.
Customer Service
If you encounter any issues while using esimway.com, please contact our customer support.
We’ll respond within a reasonable time and do our best to resolve your issue.
Customer support availability:
🕙 Monday–Friday: 10:00 AM – 07:00 PM (GMT+7)
🕘 Saturday–Sunday: flexible schedule
Please report any inaccuracies, technical issues, or errors through the contact form available on the Contact Us page.