Introduction
By using esimway.com, you agree to the processing of your data in accordance with the terms set out in this Privacy Policy. Please read this document carefully and make sure you fully understand our policies before accessing or using any of our services.
If you do not accept this Privacy Policy, you must stop using the website and our services immediately.
Glossary
- User — an individual or organization that uses esimway.com to fulfill a specific function.
- Customer service — the esimway.com team providing assistance to users.
- Supplier — a legal entity that supplies goods or services to esimway.com.
- Personal data — any information, directly or indirectly related to a specific user of esimway.com, which may be shared with a third party.
- “We”, “us”, “our” — refer to esimway.com.
- “You”, “your” — refer to you, an individual or entity using the services provided by esimway.com.
- Terms of Use — the rules and conditions for using esimway.com, available on the website.
- Privacy Policy — this document, as amended from time to time, regulating how we process your personal data.
Data Collection and Processing
We may collect and process the following types of personal data:
- Personal and contact information (e.g. your name, surname, email address, and other information collected through identity verification);
- Data related to transactions made via esimway.com;
- Communication records (phone/video calls, emails, chats);
- IP address;
- Any other data voluntarily provided by you (e.g. during interactions with our support team).
In the event of a merger, acquisition, sale, or bankruptcy of the business, your personal data may be disclosed to the relevant parties.
Right to Refuse Data Processing
You have the right to opt out of data processing related to marketing and analytics.
You can manage this in your account settings by checking or unchecking the appropriate boxes. You can update your preferences at any time.
KYC / AML
Siamocean OÜ follows internal Know Your Customer (KYC) and Anti-Money Laundering (AML) policies.
Depending on the nature of your transaction, we may require identity verification to comply with regulatory obligations.
Third-Party Services
esimway.com partners with trusted service providers to deliver and improve our services. These include:
- Hosting and server providers
- Mobile network operators and internet providers
- Data protection and security service providers
- Payment and billing processors
- Domain name registrars
- Fraud detection and analytics services
- Web tracking, email delivery, and customer interaction platforms
- Marketing and optimization tools
- Legal and advisory services
These providers only receive the data necessary for their respective functions and are contractually obligated to protect your data.
Data Security
We take data protection seriously. Your personal data is stored on secure servers with physical and technical safeguards in place.
All staff members undergo background checks and follow strict protocols for handling even deleted data.
To maintain service quality and security, our platform may occasionally go into maintenance mode.
We are not liable for any temporary service interruptions.
Restrictions for U.S. Citizens and Residents
We do not provide services to individuals or entities who are citizens or residents of the United States of America. Our platform and services are not intended for use by persons located in, residing in, or incorporated under the laws of the U.S.
While certain eSIM plans offered on esimway.com may provide coverage in the U.S., such services are intended solely for international travelers visiting the country. We do not target or support usage by U.S.-based users, directly or indirectly.
Any orders placed by U.S. citizens or residents in violation of this restriction will be automatically canceled and deemed void, with no entitlement to refund or activation of services.
Changes to the Privacy Policy
We may update this Privacy Policy as required by law or to reflect changes in how we process personal data.
If we make material changes (as determined at our sole discretion), we will notify you before the changes take effect.
We encourage you to review this page periodically to stay informed.
This Privacy Policy is provided in English and may be translated into other languages for convenience. In case of any discrepancy, the English version shall prevail.
Questions and Complaints
If you have questions or concerns about your personal data or this Privacy Policy, please contact us via our support system:
If you believe that your data rights have been violated under applicable laws, you may also submit a complaint through the same form. We aim to respond within a reasonable time.
Important: This form is for privacy-related matters only. For other issues (e.g. billing or service inquiries), please use the same contact link and select the appropriate category.